📦 Shipping Insurance Policy (10% Surcharge)

1. Overview

To provide customers with added protection and peace of mind, we offer optional Insurance Protection during checkout. This insurance covers loss, theft, or damage to your order while in transit. The fee for this service is automatically calculated as 10% of your order subtotal.

2. How It Works

  • Shipping Insurance is displayed during checkout as “Insurance Protection (10%)”.
  • The surcharge is 10% of the order subtotal.
  • Customers may toggle this protection ON or OFF before completing their purchase.

3. What the Insurance Covers

Your order is covered for the following scenarios:

✔ Loss

If your package goes missing and the carrier confirms it was not delivered.

✔ Damage

If items arrive damaged or unusable due to carrier mishandling. Video proof is required prior to opening the package.

✔ Theft

If your package shows as delivered but you did not receive it, subject to investigation.

4. What Is Not Covered

Shipping Insurance does not cover:

  • Incorrect addresses provided by the customer.
  • Orders marked as delivered to the correct address but collected by a third party.
  • Natural wear and tear of packaging.
  • Delays caused by the carrier.
  • Items seized or restricted by customs.

5. Claim Process

If you purchased Shipping Insurance and need to file a claim:

  1. Contact us within 3 business days of delivery (or expected delivery).
  2. Provide the following:
    • Order number
    • Video before opening of the damaged product
    • Carrier tracking details
  3. We will investigate the incident and coordinate with the carrier.
  4. Approved claims will receive either:
    • A replacement shipment, or
    • A store credit/refund for the insured value.

6. Non-Insured Orders

If Shipping Insurance is not purchased:

  • The customer assumes responsibility for any loss, damage, or theft after the order has been shipped.
  • We will assist with carrier inquiries but cannot guarantee compensation or replacement.

7. Acceptance of Policy

By completing your purchase, you acknowledge and agree to this Shipping Insurance Policy, including the 10% surcharge and its corresponding coverage terms.